Frequently asked questions

On the order page of the customer portal (in Hungarian), in four steps: choose the plan and billing period (monthly or annual), enter the domain, check your basket, then log in or register, accept the Terms and place the order with the Fizetési kötelezettséggel megrendelem (Order with obligation to pay) button.

You order a domain the same way, on the domain order page.

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Every incoming order is checked and approved by a member of our team. After approval, the system automatically creates your hosting on the Enhance control panel, and the service appears as Aktív (Active) in the Szolgáltatások (Services) menu of the customer portal.

We do not promise an exact time; on working days we try to approve orders as soon as possible.

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By card, on Stripe’s payment page. Your card details are handled by Stripe and are not stored in our system. If your bank requires it, you will need to confirm the payment in your banking app.

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The prices on this website and in the order system are net prices, in euros. The invoice does not include VAT; the reason (the German small-business rule) is also stated on the invoice.

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No. None of the hosting plans (Start, Plus, Pro) has a setup fee, with either monthly or annual billing.

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• Start (€2.99 / month): For a single website: 5 GB SSD storage, 100 GB traffic, 5 mailboxes, 1 database, free SSL and one-click WordPress installation. All prices are net prices.
• Plus (€6.49 / month): For small businesses: 15 GB SSD storage, 300 GB traffic, 3 websites, 20 mailboxes, 5 databases, free SSL and WordPress installation. All prices are net prices.
• Pro (€12.49 / month): For several websites: 40 GB SSD storage, 1000 GB traffic, 10 websites, 50 mailboxes, 20 databases, free SSL and WordPress installation. All prices are net prices.

The full plan descriptions are on the order page (in Hungarian).

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Yes, in every plan. The control panel requests a Let’s Encrypt certificate for every domain that already points to our server and renews it automatically before it expires. The request takes a few minutes; until then your browser may briefly show a warning.

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With the control panel’s built-in installer: Websites → your website → Apps → Install app, then choose WordPress. The installer creates the database for you. Keeping WordPress, plugins and themes up to date is your responsibility.

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Depending on the plan: Start 5, Plus 20, Pro 50 mailboxes on your own domain (for example info@example.com). You create the accounts in the Email menu of the control panel; you can also read your mail in the browser, in webmail.

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The Enhance control panel. In the Szolgáltatások (Services) menu of the customer portal, expand your hosting and use the Belépés a vezérlőpultba (Log in to control panel) button to log in with one click, without a password. The control panel password is separate and not the same as your customer portal password.

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Yes, but you cannot start the switch yourself in the portal at the moment: we do it for you. Email nbartus21@gmail.com (customer number, hosting domain, desired plan) and we will reply with the details.

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Yes. You can upload your files with the control panel’s file manager and import your database in phpMyAdmin, which you open from the control panel. You can either transfer the domain to us or leave it where it is and only change its name servers. If you get stuck, open a ticket in the customer portal.

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The hosting plan descriptions do not include customer data backups, and we do not promise any. Under the Terms, you are responsible for regularly backing up your data (files, databases, emails), including outside our systems, especially before major changes. The details are in the “Adatmentés” (Data backup) section of the Terms (in Hungarian).

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Currently 85 extensions, including .hu. For every extension we publish the price for the first year, for renewal and (where available) for transfer: domain prices.

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In addition to the usual details, private individuals need to provide their date of birth (YYYY-MM-DD) and companies their company name and Hungarian tax number. You enter the date of birth in the configuration step of the order and the tax number on the Fiók kezelése (Manage account) page.

The domain is shown as active in the portal after ordering, but the check by the .hu registry can take several days. During this time its status may be BEJEGYZENDO or VAROLISTA; this is not an error. Changing the registrant details later is a separate procedure with a fee.

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Domains renew every year. The renewal date is 30 days before expiry, and the renewal invoice is issued a few days before that. We also remind you by email 35 and 10 days before expiry. To renew earlier, use the Megújítás most (Renew now) button on the domain’s management page.

If the renewal invoice remains unpaid, the domain expires and may later become free, meaning someone else can register it. If you do not want to keep it, cancel it on the cancellation page (in Hungarian).

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You start a transfer on the domain order page with the Átvitel (Transfer) option; depending on the extension, you need the transfer (EPP/auth) code from your current provider. The process differs by extension, so for a .hu domain please email us first.

If you only move your hosting to us, you do not need to transfer the domain: it is enough to change its name servers.

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ns1.nb-studio.site and ns2.nb-studio.site. Domains registered with us use them by default. For a domain registered elsewhere, enter them at that provider. The change spreads within a few hours. In the portal only the primary name server can be changed; if more needs changing, email us.

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The renewal invoice is issued 5 days before the service’s renewal date. We email you about new invoices, and you will also find them on the invoices page of the customer portal, where you can download them as PDF. Invoice numbers start with R-.

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The system sends reminder emails. If the invoice is still unpaid 7 days after the due date, the service is suspended; your website and email are then unavailable. We do not delete your data during the suspension. Once the invoice is paid, the system lifts the suspension automatically.

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Yes. Web hosting and domains renew at the end of the chosen billing period (monthly or annual) until you cancel. The hosting plan fee on renewal is the same as in the first period. The details are in the Terms (in Hungarian).

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On the cancellation page (in Hungarian), without logging in: enter your name, email address, customer number or username, the service to cancel and the desired date, then send the form. You receive an email confirmation of receipt. There is no separate cancel button in the customer portal; always use this page.

Back up your data before cancelling. If you want to keep using the domain elsewhere, complete the transfer first.

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If you ordered as a consumer (private individual), you have the statutory right of withdrawal. The conditions, the deadline and the model form are in the withdrawal information (in Hungarian). Withdrawal is not the same as cancellation (termination).

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In webmail (Roundcube): open https://mail.your-domain.com with your own domain and log in with the full email address and the mailbox password. Webmail works once the domain uses our name servers.

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If the domain uses our name servers, the control panel adds the SPF record and a basic DMARC record (p=none, monitoring only) automatically. You can switch on DKIM signing with a toggle in the control panel (Domains → the domain → Email authentication).

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You may have three kinds of passwords: the customer portal password (reset it with the Elfelejtett jelszó (Forgot password) link on the login page), the control panel password (the easiest way is to log in with one click from the customer portal) and the mailbox passwords (set a new one in the Email menu of the control panel).

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On the status page, where our system checks the customer portal, the website, the control panel, email, the name servers and the billing automation every 5 minutes. The checks currently run on the same server as the services; the page says so too.

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No. hostio.hu uses no cookies, runs no analytics and loads no external resources (fonts, scripts, embedded content). The customer portal only uses the cookies it needs to work, for example for logging in.

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The controller is Norbert Bartus, sole proprietor (NB-Fullstack), c/o Impressumservice Dein-Impressum, Stettiner Str. 41, 35410 Hungen, Germany. Which data we process, for what purpose and for how long, and what rights you have, is described in the privacy policy (in Hungarian).

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Using the reporting form (in Hungarian); you do not need to be a customer. Give the exact web address of the content and explain why it is illegal. The procedure is described in the notice-and-action policy (in Hungarian).

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