Write to us – we’re happy to help
Do you have a question about the plans, are you stuck with a setting, or is it about an invoice? Choose whichever of the options below suits you best. You are welcome to write in English; the customer portal itself is in Hungarian.
Ways to reach us
For any question, whether you are a customer or not. Include your customer number or domain so we can identify your case faster.
Phone
A German number. If we can’t answer, please send an email: in writing, no details get lost.
Ticket in the customer portal
Open a new ticketFor customers: after logging in, in the Támogatás (Support) menu. Your question and our replies stay in one place. The portal is in Hungarian.
When can you expect a reply?
On working days we try to reply to every message as soon as possible. As a sole proprietorship, we do not promise round-the-clock support or a specific response time.
If a service isn’t working, check the status page first: if it shows an error, our monitoring system has already recorded it.
To help us help you faster, please include:
- your customer number or username,
- the domain or email address concerned,
- what happens and what you expected instead,
- the exact error message or a screenshot.
Never send us a password, by email or in a ticket. We will never ask for your password either.
Formal matters (in Hungarian)
- Cancel your contractOnline, without logging in, with email confirmation
- Report illegal contentA form you can use without a customer account
- Withdrawal as a consumerThe withdrawal information and model form
- Privacy questionsThe privacy policy and your rights
These pages are currently available in Hungarian only and are drafts pending legal review.
The answer may already be there
You’ll find answers to the most common questions in the FAQ, and step-by-step guides in the knowledge base (in Hungarian) – often straight away.
Who are you dealing with?
hostio is a brand of Norbert Bartus, sole proprietor. The full legally required details are in the legal notice (Impressum), which is in German.
Legal notice (German)- Provider
- Norbert Bartus, sole proprietor
- Trade name
- NB-Fullstack · brand: hostio
- Postal address
- Norbert Bartus (NB-Fullstack)
c/o Impressumservice Dein-Impressum
Stettiner Str. 41
35410 Hungen, Germany - nbartus21@gmail.com
- Phone
- +49 7251 3243982
- VAT ID
- DE346419031
- Customer portal
- ugyfel.hostio.hu (in Hungarian)
You can also write to us by post at the address above; email or a portal ticket is faster, though.